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How to Win Friends and Influence People by Mastering Communication 101 - Part 2

In the first part of this mini-course, we learned that listening is very important for effective communication.

Challenge 4

Translate your (and others) complaints and criticism in specific requests, and to explain your requests. To obtain more cooperation from the other, whenever possible, ask what you want from the specific, action-oriented, positive language rather than through the use of generalizations, “why , “” Don’ts “or” someone should’s. “Help your listeners explaining fulfill your requests with a” so that …”, “help me … If you want …” or “so ….” Similarly, when you receive criticism and complaints from others, translate and reformulate the request as a request for action. …. “).

Challenge 5

Ask questions more “openendedly” and more creative. “Openendedly …”:

In order to coordinate our work with life and the lives and work of others, we all need to know more about what other people are feeling and thinking, wanting and planning. But our usual “yes / no” in fact people tend to be closed rather than open. To encourage your conversation partners to share more of their thoughts and feelings, to ask “open-ended” rather than “yes / no”. Open-ended questions allow a wide range of responses. For example, by asking, “How did you get that food / cinema / speeches / doctor / etc.” Promote a more detailed response, “Did you like?” (Who could be answered with a simple “yes” or “no”). In the first part of the Challenge Five, we explore calling for a broad range of open-ended questions.

“And more creative …” When we ask questions, we use a powerful tool for language conversation to focus our attention and guide interactions with others. But many of the issues that we have learned to ask are totally sterile and self-defeating (for example, parents of a pregnant teenager, “Why ???!!! Why have you done this to us? ??!!!”). Normally, it would be more fruitful to ask “how” questions about the future rather than the “why” questions about the past, but there are many more creative possibilities that

Good. Billions of questions one might ask, all are not as successful or insightful, all are not as useful for solving problems together. In the second part of Challenge Five explore we call creative force with the questions many areas of life.

Challenge 6

Express more satisfaction.

Building more satisfying relationships with the people around you, express more satisfaction, pleasure, affirmation, encouragement and recognition. Because life compels us constantly to attend to problems and outages, it is very easy to see in life what is broken and must be fixed. But fulfilling relationships (and a happy life) require us to notice and respond to what is pleasant, excellent, pleasant to work, to food well cooked… It is the appreciation that made a relationship strong enough to accommodate differences and disagreements. Some thinkers and researchers in different fields have reached similar conclusions on this subject: healthy relationships need a basis of mutual appreciation.

Challenge 7

Adopt the “continuing education” approach to life, which makes improving communication an important part of your daily life. To get your new communication skills available in a wide variety of situations, you need to put them into practice in such a variety of situations as possible until, as driving a vehicle or bicycle, they become ” second nature. ” The seventh Challenge To practice your evolving communication skills in daily life, solving problems together, giving emotional support to important people in your life, and we appreciate the way you become a positive influence in Your World. This challenge is learning to see every conversation as an opportunity to grow in skills and awareness, every encounter as an opportunity to express more satisfaction, each argument as an opportunity to translate queries in the complaints, and so on.

Although I have a long road ahead of me to become a master of communication, I think that communication is an integral part of any relationship, be it at home, with friends, or at work. Research has always shown that a deficiency in this skills can completely ruin relationships. The foundation strong interpersonal skills is not just to make you hear, but also an understanding of where other people are coming from.

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